**General Conditions of Sale – Velviacare **

Welcome to Velviacare . By purchasing our products, you agree to the following terms and conditions. We recommend that you read these conditions carefully before making any purchase.

### **1. Acceptance of the General Conditions of Sale**
By validating your order, you accept all of the general conditions of sale set out below, which govern the contractual relationship between you and Velviacare.

### **2. Prices and Payment**
All prices are quoted in Euros and include VAT. Accepted payment methods are credit cards, PayPal and other methods specified during checkout. Payment is required before the order is shipped.

### **3. Shipping**
– **Free Shipping** on all orders.
– **Processing Time**: 1-3 days.
– **Standard Shipping**: 5-8 business days.
We are committed to meeting these deadlines, but if there are any unforeseen delays, we will notify you as soon as possible.

### **4. Return Policy**
Try for 30 days. If you are not completely satisfied, you can return it for free for a full refund, provided the product is in good condition. To initiate a return, please contact our customer service at contact@velviacare.com

### **5. Warranty and Compliance**
Our products are guaranteed against manufacturing defects for a period of 2 years. If a defect is found, contact us immediately to evaluate replacement or refund options.

### **6. Liability** Velviacare cannot be held liable for indirect damages related to the use of the products purchased. Our liability is limited to the amount of the order concerned.

### **7. Modifications to the General Conditions of Sale** Velviacare reserves the right to modify these conditions at any time. The modifications will take effect as soon as they are published on the site.

For any questions, do not hesitate to contact us by email at contact@velviacare.com

Thank you for your trust,
The Velviacare Team.